Training: Managing Quality Assurance Processes

Training: Managing Quality Assurance Processes

Managing Quality Assurance Processes

For Whom: Rectors, Vice-rectors, Deans, Vice-Deans, employees with quality assurance responsibilities 


Price: 650€


Date: May 20-21, 2019 (Mon&Tue ) 


Location: Warsaw, Poland 


Training description. This course strengthens university leadership in higher education quality management in the national and international contexts. The following issues will be discussed:

  1. Quality assessment at tertiary education institutions and its monitoring;
  2. Quality management methods and their use in the long-term university development strategy, including the quality of education and internationalisation;
  3. Dissemination of quality improvement methods throughout the university community and building a culture of quality.

Training elements:

  1. Quality assessment at the university: internal (self-regulation) and external; the concept of self-regulation, quality of education and core academic values; reasons for self-regulation erosion and current trends in responsibility transfer to bodies outside the university; loss of public trust;
  2. Quality management methods (internal and external periodic assessments, accreditations, benchmarking, reputation building, rankings, and audits) and assessment categories (input, process, result, feedback).
  3. Quality of education strategies in the context of the HEI development strategy;
  4. Quality in higher education and the role of internationalisation;
  5. Dissemination of quality improvement methods throughout the university community and building a culture of quality.
  6. Threats, risks and challenges in the issue of quality control;
  7. Good practices from around the world.

Learning outcomes: The participants will broaden their knowledge on the methods of assessing and monitoring quality in the management of a university unit or process. They will acquire skills to select tools adequate to a given aspect of university’s operation and adapt the methods of operation to internal and external guidelines (e.g. accreditation). They will be able to determine measurable goals of their unit (KPI). The participants will increase their competences to communicate more effectively with employees of other HEI units on matters related to raising the quality at the university.